Locate the concern before choosing a service
Identify whether the water sits in a roadside swale, driveway culvert, street edge, public catch basin, right-of-way area, or a low spot inside the property. Photograph the full path from a safe location after rain.
Use the City path for public drainage
Cape Coral Surface Water Management oversees stormwater drainage within the public right-of-way. Active flooding and concerns involving roadside swales, culverts, driveway ramps, or public drainage features should go through the City guidance or 311 path first.
Request private-lot drainage review separately
Water that starts at a downspout, patio, driveway, irrigation zone, landscape bed, private drain, or low turf area may still need private drainage help even when the final path approaches a roadside swale.
Treat driveway and culvert work as a permit question
The City determines whether a driveway is a swale, ramp, or culvert type during its review process. Do not assume private grading, pipe, paver, re-sod, or driveway work can alter the right-of-way drainage profile.
Preserve the swale function
Do not fill, block, deepen, pipe, park in, or redirect a swale based on a generic solution. Sediment, erosion, compaction, prior modifications, vegetation, and driveway conditions can all affect how the public feature performs.
Define the private source, route, and outlet
A private-property request should describe where water starts, where it collects, how long it remains, the route under consideration, and who must confirm that any proposed outlet or grading change is usable and allowed.